We want you to be confident buying credits. Here's how refunds work.
1. Unused credit refunds
Within 1 year of purchase, you can request a full refund of any unused purchased credit balance. We refund to the original payment method via our merchant of record (Paddle).
- The refund amount is the unused purchased balance at the time of the request — credits already spent on AI calls are not refundable.
- Free signup credits are promotional, have no cash value, and are never refundable; they don't count toward the refund amount. (They are also spent before purchased credits, which works in your favor: your purchased balance is the last to be touched.)
- Processing typically takes 3–10 business days, depending on your bank.
- If your account was suspended for violating the Terms of Service, your unused purchased balance remains refundable less any losses we can substantiate from the violation — except in cases of fraud, payment abuse, or chargeback abuse.
2. EU/UK statutory withdrawal right
If you are a consumer in the EU or UK, you have a statutory 14-day right of withdrawal for digital purchases. Purchases are made through our merchant of record, Paddle, whose checkout implements this right: because credits are usable immediately, delivery begins at once with your acknowledgement at checkout, as those rules provide. Independently of the statutory right, our 1-year refund policy above is broader — you can withdraw from an unused purchase at any time within a year, no reason needed. Nothing in this policy limits your mandatory local consumer rights.
3. After 1 year
Outside the 1-year window we don't offer refunds for unused credits as a rule. Exceptions are handled case-by-case — email us if your situation is unusual (extended illness, account error, duplicate charge, etc.).
4. Failed AI calls
If an AI call fails before producing any tokens, you are not charged. If a call fails partway through (the model started responding but the connection dropped), you are charged for the tokens that were actually produced. Both outcomes are recorded in your usage log under Settings → Billing → Usage so you can verify any charge.
5. Disputes and chargebacks
Before initiating a chargeback with your bank, please email [email protected]. We resolve almost everything within a few days. Chargebacks cost both sides time and money; refunds are usually faster.
6. How to request a refund
- Email [email protected] from the address on your account.
- Include the date and amount of the purchase.
- If you have it, include the Paddle order ID (visible in your receipt email).
We aim to respond within one business day.